Return & Refund Policy

Return & Refund Policy

At our store, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

🔁 Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase (order confirmation or receipt) is required

⏳ Return Timeframe

You can request a return within 7 DAYS of receiving your order.
Requests made after this period may not be accepted.

💸 Refund Process

Once we receive and inspect your returned item:

  • We will notify you via email supportdripzos@gmail.com

  • If approved, your refund will be processed to your original payment method

⏱ Refund Timing

Refunds are typically processed within 4-7 days after approval.
Please note that it may take additional time for your bank or payment provider to reflect the refund.

🔄 Exchanges

We offer exchanges for items that are:

  • Defective

  • Damaged

  • Incorrect (wrong item received)

To request an exchange, please contact us at supportdripzos@gmail.com.

⚠️ Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 7 DAYS of delivery

  • Include clear photos of the product and packaging

  • We will arrange a replacement or full refund at no extra cost

🚫 Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale

  • Gift cards

  • Personalized or custom-made products

  • Used or worn items

🚚 Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Shipping costs are non-refundable

📩 Contact Us

For any return or refund inquiries, please contact us at:
supportdripzos@gmail.com

We appreciate your trust and are committed to providing a smooth and fair return experience.